8 Tips for Getting Customers Ready for the Holidays with Social Media and Email Marketing

blogs.constantcontact.com 9/5/12 – Written by Ryan Pinkham

Let’s be honest: small businesses have a lot of competition during the holiday season.

For the “big guys”, waiting for the end of November is fine. They can unleash an onslaught of commercials, billboards, radio jingles, newspaper flyers, magazine spreads, and big money sponsorships for those holiday TV movies we’ve all seen 10,000 times—and it works—every year.

But for small businesses, success around the holidays means getting customers ready early, even when they may be reluctant to do so.

email marketing.

Small Business Saturday is November 24. Use this day to get your customers primed for the holiday season.

Here are 8 tips for using email and social media to help you stand out from the “big guys.”

1. Develop a schedule to help build holiday momentum

Momentum will be crucial in determining whether or not this year’s holiday season will be one worth celebrating for your business. But you can’t build momentum around your business unless you have a plan for how you’re going to do it.

One way to start is by creating a schedule. The schedule should map out the weeks and months leading up and through the holiday season with specific goals for each of the big days. The specific holidays you plan to target may vary based on your business and your customer base, but all business should be aware of the three biggest shopping days of the holiday season:

Black Friday – November 23

Cyber Monday – November 26

Small Business Saturday – November 24

2. Pay attention to what your fans, followers, and readers really want this year

If you want your business to be part of your customers’ holiday plans this season, you’re going to need to deliver content they actually care about.

Shouldn’t I always deliver content my fans and readers care about?”

The answer is “yes.” But this is especially important during the holidays when your customers are not only busy, but are also being bombarded by content from a number of other businesses fighting for their attention.

using a survey to collect customer feedback in the fall, before the holiday craze has started. You can send it to all of your email subscribers or post it on your Facebook Page and ask your fans what they are most interested in receiving from your business this holiday season.

You can use that customer feedback to not only improve the content your sending out, but to also better target your messages by segmenting your email contact list. When segmenting your list, you should also look at other information that’s available to you like: open and clickthrough rates, purchasing behaviors, and the preferences people chose when signing up for your newsletter.

3. Be a resource, not just a sales pitch

One of the main reasons people are typically reluctant to shift their focus to the holidays is they are not always eager to start thinking about the less than celebratory work that goes into them. While the holidays are—without a doubt—a time for celebration and giving thanks, they are also a time of great stress for a lot of your customers.

Don’t add to that stress by overwhelming them with salesly content and aggressive promotion; instead provide them with something they can actually use this holiday season. It can be something as simple as advice for preparing their shopping list, tips for throwing a dinner party, or even a special coupon for subscribers only.

You can also post tips on Facebook or share articles on Twitter. If your business uses Pinterest, consider creating boards to give your followers inspiration leading up to the holiday season.

This year, start your holiday promotion by helping your customers; they’ll remember it when it comes time to buy.

Orange Cycle helps their customers find the perfect gift without overwhelming them with sell, sell, sell …

4. Don’t try to do too much, too soon

One of the biggest questions we get from small businesses (at all times of the year) is how often should they post on social media or send emails to their subscribers. This is an especially important question when we’re talking about how to get your customers ready for the holiday season.

The fact is, most of your customers aren’t going to be ready to start thinking about the holidays until it starts feeling like summer is officially over. Don’t overwhelm them by flooding their inbox and newsfeed with holiday promotions.

When creating your schedule, pay attention to how much holiday content you’re planning to post. Make sure you’re giving your customers the chance to ease into it, rather than trying to force them to get in the spirit. It can be helpful to think of things in terms of percentages—for example: in September, post 20% holiday content, in October, 30% holiday content, and in November, 50% holiday content.

(TIP: Talking about Black Friday or Small Business Saturday rather than specific holidays in September or October is a great way to start getting your customers ready without scaring them with holiday buzzwords.)

Ipswich Ale did a great job at getting their fans ready for fall without overwhelming them. They posted a picture of their fall seasonal beer, provided a link to their website, and gave readers a peek behind the scenes at their brewery. This is the same approach you should take early on in your holiday promotion.

5. Give them what they signed up for: exclusive content

Your customers didn’t become fans, followers, or readers of your email just because they love your products or services. For many of them, it was to receive exclusive content and special promotions from your business.

Telling your readers and fans about upcoming holiday promotions or giving them a sneak peak at new seasonal products is the best way to build holiday excitement and give them the exclusive content they want.

Latitude 43 uses an exclusive offer to generate holiday business from their email marketing.

local deal and let them be the first ones to find out about it. That way, they won’t just be excited about the holiday, but they’ll actually have a big incentive to come in early and do their holiday shopping.

The American Distilling Institute, which got 130 plus new “Likes” for their Facebook Page by offering an exclusive video to their fans.

6. Make the holidays an event

You don’t have to wait for the big shopping days, or even the official day of the holiday, to give your customers a reason to celebrate this season. In fact, planning an event earlier in the season—before your customers schedules get filled with work parties and family gatherings—is a great way to get your customers in the holiday state-of-mind.

The Open Door last November and donated 10% from the weekend’s brunch sales to this local food pantry.

online event registration.

7. Remember what works during the other seasons

everything changes during the holiday season. The best practices and strategies you use in your email marketing and social media throughout the year will not only still be effective in November and December, but they will help you engage your customers in September and October and get them ready for the holiday push.

Using rich media, like photos and videos for example, is a great way to start building that excitement. Think about the types of things we’ve already talked about: providing exclusive content, being a resource, not being too promotional—photos are a great way to accomplish all of these things. Post pictures from past holidays or give a sneak peak at new products, and then ask your fans to comment, like, or share.

If you haven’t used videos in the past, or even if you have, think about shooting a short video every couple of weeks or once a month leading into the holiday season. Something as simple as a video on your smartphone can give you the chance to tell your fans what you’re working on for the fall and what you have coming up for the holidays.

Bob Marshall of Marshall’s Farm Stand took some time to say thanks last Thanksgiving and preview his plans for the holidays.

8. Be authentic

One of the biggest reasons people choose to shop with small businesses, throughout the year and during the holiday season, is the personal connection they’re able to provide.

While your bigger competitors will have to rely on fictional stories—and inauthentic holiday moments to connect with customers in the months leading up to the holidays—you have the ability to offer the real thing and can use your own experiences to make that special connection.

Second Bloom Design. Last November she decided to give her monthly newsletter a more personal touch by sharing an anecdote from her own family’s holiday traditions. It not only let her better connect with her customers, but resulted in one of the biggest sales of the holiday season.

Do you have personal experiences your customers will enjoy, or stories from past holiday promotions that will get them excited for what you have planned this year? Use them to create a personal connection your customers will love and to generate buzz around this year’s big season.

Put your best practices into action this holiday season

Chances are you’re probably already doing most of the things you’ll need to do when it comes time to get your customers ready for the holiday season.

Creating a schedule, being a resource, using rich media, or providing a personal connection are all things that have helped you build your social communities and drive real results from your email marketing.

Now all you need to do is … put them into action!

on Facebook!

Karen Leonard
October 1, 2012

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